How do I contact Wicked Campers in Europe?

Easy! You've got these choices:
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Free Call Telephone: 0808 2348461

or phone from outside the UK: +44207 1933647

Fax Number: 0207 6200605

Please use these details for all enquiries for any European Wicked depot as we deal with all reservations and enquiries at the same central location.

How do I get to any of your depots to pick up my van?
Firstly, please call or email in advance if you do not have a pre-arranged appointment/pick-up. Have a look at our Depot page for address details of our current locations throughout Europe if you are coming to pick up a van. If you want to make a booking, please do this online, as our system is now set up to obtain all your information through the website. Please click on the quotes/bookings tab for instant quotes and to make a booking.

I have a foreign driving license. Is that a problem?
No. All drivers hiring a Wicked Camper must have a valid full driver’s license (although get in touch if you have a provisional license as we can refer it to our insurers). All drivers hiring a van must present their license when they collect the van. All of our prices are based on having a clean driving history so please bear this in mind if you have any bad driving history.

If you've been a resident of the UK for more than 12 months you will need to have a UK license, please see the DVLAs website for further details (UK Driving authority).

Do I need an International Driving Licence/Permit?

We do not require an IDP for you to be able to hire from us. However it is your responsibility to make sure you have the correct licence for the countries that you wish to travel in and it's often easier to get one if you are traveling in non-english speaking countries and don't speak the local lingo yourself. Check out AAs guide to what country requires what licence here.

How many people can travel in a Wicked van?
Our UK fleet is made up of 2 types of vehicles primarily: 2 berths or 5 seaters. The 2 berths have 2 seats in them and the bed area in the back. The 5 seater has 5 seats but comes with tents instead of beds. Both styles have a fully equipped kitchen.

Please see the Features page of our website for the layout of each vehicle.

Where can we park overnight?
Almost anywhere. Please bear in mind that local laws do apply and any violations are your responsibility. For example, double yellow lines painted on the curb indicate that you cannot park at any time. Truck stops and limitless parking zones are ideal. You will also find many caravan parks and camping grounds in the UK and Europe that offer excellent facilities for a minimal cost. Check out the caravan and camping club in the UK.

What is the minimum age to rent a Wicked Camper in Europe?
You need to be 21 years of age to hire a Wicked Camper in Europe with a full licence. You must also have a good driving history of at least 1 year.

Do I have to pay a deposit to book?
When you decide that you'd like to book a Wicked Camper simply click on the 'Bookings & Quotes' tab on the left hand menu and click on 'Request booking'. You will be required to enter in your details including credit/debit card details, this is for a £50 deposit to secure the reservation (if you book through an agent you will be required to pay a percentage of the booking to them as a deposit instead and if you are booking for Vantour we take a 10% deposit). If we have availability for your booking we will deduct the deposit and then send you a booking confirmation. This deposit is deducted from the balance which is due when you come and collect your van (for London pick ups) or 7 days in advance of your pick up date (for all other depots).

What happens if i have to cancel?

For details about Vantour and Glastonbury cancellations please contact us directly. For all other bookings (except bookings through Agents) the following rules apply:

Your deposit is non-refundable should you choose to cancel your reservation. If you cancel and give us at least 14 days notice your deposit may be transferred to a future booking made within 6 months of your original booking date. Please note that this is at our discretion and is subject to individual circumstances and time of year. Cancellations made within 14 days of your pick up date will not be transferable or refunded. Cancellations made within 48-24 hours of the pick up date will be charged 50% of the total hire cost. Cancellations made within 24 hours of the pick up or 'no shows' will be charged the full hire cost. Should you cancel your booking once your hire has started, you will not receive a refund.

How can I pay?
We accept cash, Mastercard, Maestro, Visa, Visa Electro, Amex Visa Debit and JCB Cards. Debit cards are free to use but credit cards do incur a 3% fee (4% for Amex). Pick ups from London can be paid in this way however all other depots require full payment 7 days before your arranged collection date. This can be done by contacting us at our head office on the contact details above.

What do I need to bring with me?
When you come to collect your Wicked Camper please make sure the driver is present and that they have their drivers license with them. We also need you to bring a credit card so that your details can be left on the contract and the cash/card to pay the outstanding balance. You will also need to bring bedding with you as we do not provide this. All vans have CD players in them so you might want to bring along some tunes too!

So far, we have depots in London, England, one in San Benedetto, Italy, Belfast in Northern Ireland, Malaga and Barcelona in Spain, Munich in Germany, Verditz in Austria, Amsterdam in Holland and Dundee and Loch Ness in Scotland. You can obtain instant quotes for all European depots by clicking on the Bookings & Quotes tab on this website. You can also make bookings here.

Is insurance included in the prices?
Yes, insurance is compulsory for each driver so the quoting system will automatically add this in depending on the age of the driver and whether you are driving in just the UK or outside of the UK (mainland Europe).

How much for an extra driver?

An extra driver is an additional £5 per day + VAT.

How much if I'm 21-24?

This is an additional premium of £5 per day + VAT.

What the hell is VAT?

Value Added Tax. It's calculated at 17.5%.

When can I collect and return my van?

Collection times vary between locations according to opening times. Changes can be made to your collection time prior to collection however you do need to let us know in advance as many of our depots are meeting points only so a Wicked representative will be waiting for you at the designated time unless we hear otherwise. Late fees do apply.

Wicked Europe calculates our hire times by calendar days. So each day is counted as one, irrespective of what time you pick up/return the van.

What happens if the vehicle breaks down?

Just call the roadside assistance number we will provide you with on collection of your van. All hires include 24 hour roadside assistance in the UK and Europe (if you have booked European travel) for your peace of mind and security.

In the unlikely event that the vehicle cannot be fixed or replaced and the hire is cancelled we will refund the remaining days and assist you in reaching the nearest onward travel point. If your hire continues after the van is fixed we will refund the days lost whilst the vehicle is being repaired. We do not refund food or other costs. We do not/cannot guarantee our vans and cannot guarantee a replacement vehicle.

What type of van is a Wicked Camper?
Wicked Europe currently has a fleet made up of Toyota Lucida and Toyota Town Ace vans, They run on both unleaded and diesel fuel, are mainly automatic transmission and feature a CD player and electric windows! All vans are the same inside and are almost identical with regards to fuel consumption.

Do you have a buy back scheme?
Not yet. Occasionally we sell our campers as we add to our fleet. Please check wickedcampers.co.uk regularly to see when our vans are for sale.

Do you have left hand drive vans?
Not as yet, they are all right hand drive vehicles.

Is there a minimum hire period?
Yes. There are different minimum hire periods for different locations, this will be made known on requesting a quote or booking. But generally we have a 2 day minimum hire period in the UK and Ireland. For most of our other depots there is a 7 day minimum hire period. In Barcelona and Malaga we have a 10 day minimum hire period in summer and a 4 day minimum hire in winter.

How far will a tank of fuel get me?
Generally the vans do around 8KM/L.  If you want to find out the most current prices for fuel in the UK check out this handy website: http://www.petrolprices.com

What are the dimensions of the van if I want to look into ferry costs?
The vans are 4.69 metres long, 1.69 metres wide and 1.85 metres high. If there is a classification for ‘MPV” this is the right category. If this is not an option, the van is classed as a ‘Car’. Many ferry operators allow you to either leave the Registration number blank or put in TBA if you are using a hire vehicle.

Are one way hires available?
Yes they are but they are dependent on availability of vans in the specified location. Please use our bookings/quote menu to obtain a quote and then we will let you know about availability if you choose to make a booking. Please note that one way fees do apply but these will be included on your quote.

Can I choose what design is on my van?
Sorry but no. Basically we have to have the flexibility to move our vans around so it’s not possibly to reserve a specific van. They are also often resprayed and have maintenance needs so that would make it incredibly difficult to do this.

I've submitted an enquiry via the online form and haven't heard back yet, what can I do?

All enquiries are dealt with manually by a small team so please bear with us, especially in high season! If you need to get in touch give us a call or email us directly at the address above and we’ll get back to you asap!

What should I do if I have a complaint?

We want your experience to be a Wicked adventure and will do everything we can to resolve any issues you may have. If you would like to officially complain though please do it in writing and send to: Wicked Campers Ltd, 196 Carlisle Lane, London, SE1 7LH.

Do the vans come with maps?

Yes! All of our vans come with a UK map in.

Do you have Sat Navs for hire?
Yes, we do actually but at the moment they're just available for UK pick ups and returns - although you can take them to Europe within your hire. Just tick the box on the booking form to add one to your booking.

Do the vans have power and/or heat in them?
The vans don't have power in them. But we do have a transformer which you can hire from London only (£5 per day/£15 per week/£30 per month) which connects to the cigarette lighter and has a UK plug socket on the other end. Perfect. They all have regular vehicle heating in them, or you can use good old fashioned body heat!

Do the vans come with snow chains/snow tyres in the winter?

Snow chains and/or tyres aren't provided with the vans. If you want to travel in any areas that would require them then you will need to purchase some yourself.  Chains cost approximately £40 per pair.

What countries am I insured to travel in if I take the van to mainland Europe?
If you pay the extra premium to take the van over to Europe then you are covered in all EU countries plus Serbia, Macedonia, Switzerland, Croatia, Norway, Iceland, Andorra, Liechtenstein, Bosnia & Albania, Turkey and Monaco. If you’re not sure which countries are included in the EU here’s a list (drum roll please): Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, UK.

We have heard certain rumours from previous customers that in some Eastern European countries (i.e Montenegro) you can purchase insurance at border crossing points to cover you in that particular country. We’ve been advised that this is more than likely valid and is usually 3rd party cover. As far as we know it costs around £50 per week. Please be advised that Wicked do not take any responsibility for customers purchasing this insurance – this is at your own risk.

All vans come with their own green card which should be sufficient, along with the documents in the vehicle to cross most European borders. However, if you are planning on traveling in Eastern Europe (i.e to the east of Germany/Italy/Austria borders) we recommend that you purchase from us a Vehicle on Hire Certificate (VOH certificate) which costs £15 and alleviates any cross-border issues you may have in more remote parts of Europe.  This VOH certificate is a valid and legal replacement for the vehicles Registration Document (also known as a V5) which can be given to customers who are hiring our vehicles - as we are not allowed to issue customers with the original Registration document.

PLEASE NOTE THAT IF YOU DO NOT HAVE THIS CERTIFICATE IN THESE AREAS THEN WE ARE NOT LIABLE FOR ANY COSTS INVOLVED IN BEING REFUSED ENTRY TO THESE COUNTRIES. ADDITIONALLY WE ARE NOT RESPONSIBLE FOR ANY ADDITIONAL TOLLS ASSOCIATED WITH DRIVING IN ANY COUNTRIES.

Can I get a better, cheaper camper anywhere else in Europe?
No!

Is this the end?
Yes! Phew!